1. Processing Time
Orders are processed within 1–3 business days.
During holidays or high-volume seasons, processing may take longer.
2. Shipping Within Australia
We offer Standard and Express shipping options.
Estimated delivery times:
• Standard: 3–8 business days
• Express: 1–3 business days
3. International Shipping
We ship to selected countries. Delivery times vary by destination. Customs fees, import duties, and taxes are the buyer’s responsibility.
4. Tracking
Most orders include tracking. Tracking information will be sent to you once your order ships.
5. Lost or Delayed Packages
Once handed to the carrier, Merrymelo is not responsible for delays, loss, or delivery errors. We will assist by contacting the carrier if needed.
6. Battery-Powered Products & Shipping Restrictions
Some countries/regions may restrict the import of battery-powered items. Customers are responsible for checking local regulations prior to purchase.
REFUND & RETURN POLICY
2025
Your satisfaction is important to us. If you experience an issue with your order, please read the following:
1. Eligibility for Returns
We accept returns within 14 days of delivery for:
• Defective or damaged products
• Incorrect items received
To be eligible, items must be unused and in their original packaging.
2. Non-Returnable Items
Returns cannot be accepted for:
• Change of mind
• Used items
• Items damaged by improper use, battery leakage, or modification
• Clearance or final-sale products
3. Refunds
Approved refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to a Merrymelo error.
4. Exchanges
Exchanges are offered only for defective or incorrect items, subject to product availability.
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
6. How to Start a Return
Please contact us at [your email] with:
• Order number
• Photos of the product issue
• Description of the problem
We will provide instructions once your request is reviewed.
